Starbucks' biggest woe since it launched Mobile Order & Pay at its stores nationwide in 2015 was the resulting long lines and congestion in its coffee shops due to an influx of mobile orders and complicated in-store orders.

To resolve this we created the Delivery Order Manager (DOM) - a plug-and-play device that would empower baristas to have visibility on all incoming mobile-based orders, enable better tracking and order production management, and allow for customers to receive mobile notifications that let them know the second their orders were ready.